On October 1, ipage release 11C went live. This new release brings exciting changes for Spring Arbor customers. 

Overstock Returns
Create Returns--Overstock: We do not require previous authorization, and you may create an overstock return if the titles are designated as returnable and are in resalable condition. Returns which exceed 5% of your purchases made in the previous 12 months are charged a restocking fee.  Overstock returns should not exceed 10% of your purchases made during the previous 12 months.
Returns are limited to product purchases from Spring Arbor during the last 24 months. Returns which exceed your purchases from Spring Arbor in the past 24 months are subject to penalties.  Returns which exceed your purchases of non-book product (such as music and video) are not returnable.

Sets
You can now see titles described as “sets” in ipage. Sets are made up of two or more components (individual titles), but sold as a single unit with a unique product identifier. The components of a set may be sold separately.  All sets can immediately be identified by “-Set” in bold after the title name.  You can search, browse, and find set information in the following areas of the site:
Sets--Product Detail: You will see a new section on set product detail pages called Titles Included in This Set. The components of the set will display in alphabetical order by title name.  Each component will be linkable to its individual product detail page and will have the following information (if available):

• Product name (Title)
• Contributor
• EAN
• Lexile Level
• Guided Reading Level

This information will also display in the email generated when you send title information using “Email other people about this product detail” from the product detail page.
Contact your sales representative for further information about these features.